Do you have a refund policy?
Yes. If you're unsatisfied with your order please email us at firstname.lastname@example.org and explain what the issue is. If reasonable, we should be able to process a refund for you.
What are your payment methods?
We accept card and cash payments in the bakery. If your preferred method of payment isn't available, email email@example.com and let's see what we can do.
Do you offer delivery?
We offer selected delivery on larger orders over £50. If you'd like to order, please email firstname.lastname@example.org with the details and we'll get back to you.
Why are your prices different to the supermarket?
Our prices reflect the high-quality of our organic ingredients, the artisanal methods and craftsmanship of our trained bakers that is used to make them as well as their size (sourdough loaves are usually bigger than other kinds of bread).
All of our ingredients are either bought from local suppliers or from sustainable companies to ensure the lowest environmental impact.
Where is the bread made?
All of our baked goods are made by hand in our bakehouse kitchen on Bath Street in St.Helier, Jersey. Beyond our store front, our bakers are usually busy kneading and folding or cooking up new recipes.
Can you freeze sourdough?
Yes! You can freeze your sourdough 3-4 days after it's been baked. This not only reduces waste but allows you to enjoy sourdough whenever you like.
What does sourdough taste like?
While all of our sourdough bakes have different flavours, the natural fermentation in the starter gives each one a subtly tangy, slightly sour taste.
How do you store sourdough?
There are a few ways to store sourdough. For optimum freshness, we'd recommend storing your sourdough in a cotton bread bag or large tea towel in a cool place. This allows the bread to breathe and helps it maintain a good moisture level.
After 3-4 days, you can store your sourdough in the freezer. This option is great for toasting your bread while keeping its taste and texture.
Is sourdough vegan?
Yes, sourdough is suitable for vegans. The four main ingredients of sourdough are starter, flour, salt and water. However, you will see all of our ingredients clearly labelled as well as the benefits of each.
Is sourdough healthier than other bread?
Many experts say that the fermentation process makes sourdough bread more nutritious. This is because fermentation creates probiotic bacteria, which is known to improve gut health.
A healthy gut has been linked to a strong immune system, improved mood, heart health, better sleep, brain health as well as preventing some cancers and autoimmune diseases, so it's worth making your gut happy!
Got more questions? We'd love to hear from you!
Email us at: email@example.com and we'll get back to you as soon as we can.